Welcome, vintage enthusiasts! At Vintage Vibe Store, we’re passionate about bringing timeless elegance to your wardrobe. Below you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more.

About Our Products

What eras do your vintage-inspired collections cover?
Our carefully curated collections primarily feature styles from the 1920s, 1950s, and 1960s, including dresses, accessories, swimwear, and special occasion wear. Each piece is designed to capture the authentic charm of these iconic decades.
Are your products authentic vintage or reproductions?
We specialize in vintage-inspired reproductions that capture the essence of bygone eras while offering the comfort and wearability of modern clothing. This allows us to provide consistent sizing and quality while maintaining authentic vintage aesthetics.
Do you offer plus sizes in your vintage collections?
While our focus is on authentic vintage silhouettes, we do offer select styles in extended sizes. Please check individual product descriptions for sizing details, or contact our customer service for personalized recommendations.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account holders enjoy faster checkout and can track their order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password within a few minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
All orders typically process within 1-2 business days before shipping.
Do you ship internationally?
Yes! We proudly ship worldwide, with the exception of some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order leaves our warehouse. For any tracking inquiries, please contact us at [email protected].

Payments & Security

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. For added security, we never store your full credit card details on our servers.
Why was my payment declined?
Payment declines are usually due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your bank if the issue persists. You’re also welcome to try an alternative payment method.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date for unworn, unwashed items with original tags attached. Please contact us to initiate a return and include your order number.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the desired item.

Care & Preservation

How should I care for my vintage-inspired garments?
To maintain your vintage treasures:
– Hand wash or use delicate cycles with cold water
– Avoid harsh detergents and bleach
– Lay flat to dry or hang properly to maintain shape
– Store in breathable garment bags away from direct sunlight
Specific care instructions are included with each order.
Do you offer garment preservation services?
While we don’t currently offer preservation services, we’re happy to provide recommendations for professional cleaners who specialize in vintage-style garments.

Still have questions? Our vintage specialists are always happy to help!
Contact us at [email protected] for personalized assistance.