Preserving your satisfaction like we preserve vintage elegance
Our Return Policy
At Vintage Vibe Store, we want you to be completely delighted with your period-inspired purchases from our 1920s-1960s collections. If for any reason you’re not satisfied, we offer returns and exchanges within 15 days of receiving your order.
Please note: Due to the delicate nature of vintage-style garments, swimwear (1950s Swimsuit, 1960s Swimsuit) and accessories marked as “2PCS” sets are final sale and cannot be returned or exchanged for hygiene reasons.
Return & Exchange Process
- Initiate Your Request: Email us at [email protected] within 15 days of delivery with your order number and return/exchange request.
- Wait for Authorization: Our vintage specialists will review your request and send return instructions within 2 business days.
- Package Your Items: Return items in their original condition with all tags attached. For 1950s dresses and other era-specific garments, please ensure they haven’t been worn or altered.
- Ship Your Return: Send the package to our Hazard, KY address using a trackable shipping method. Original shipping fees are non-refundable.
- Processing: Allow 3-5 business days for us to process your return once received.
Refund Information
Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. For exchanges:
- If exchanging for an item of equal or lesser value, we’ll ship your new item once the return is received
- If exchanging for an item of greater value, you’ll be invoiced for the difference
Original shipping fees are non-refundable, except in cases of our error. For international returns (outside the US), customs fees and return shipping are the customer’s responsibility.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Vintage Vibe Store,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return/exchange:
– [Product Name] from your [Decade] Collection (e.g., 1950s Dress)
– Size: [Size]
– Color: [Color]
– Quantity: [Quantity]
Reason for return/exchange: [Please specify]
For exchanges, I would like:
– [New Product Name]
– Size: [Size]
– Color: [Color]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Special Considerations
We carefully inspect all returns to ensure they meet our return conditions. Items must be:
- In original, unworn condition with all tags attached
- Free of stains, odors, or damage
- Packaged securely to prevent damage in transit
For holiday items (1950s Christmas, 1960s Christmas), please note they must be returned in original packaging with all decorative elements intact.