Preserving your satisfaction like we preserve vintage elegance

Shipping Information

At Vintage Vibe Store, we carefully package your period-inspired treasures to ensure they arrive in perfect condition, just like they stepped out of the 1920s-1960s.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to suit your vintage shopping needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after processing
  • Free Shipping (orders over $50): Shipped via EMS with delivery in 15-25 business days after processing

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

We want you to be completely delighted with your vintage-inspired purchases. If for any reason you’re not satisfied, we offer returns and exchanges within 15 days of receiving your order.

Non-Returnable Items: Due to the delicate nature of vintage-style garments, the following items are final sale and cannot be returned or exchanged for hygiene reasons:

  • All swimwear (1950s Swimsuit, 1960s Swimsuit collections)
  • Accessories marked as “2PCS” sets

Return & Exchange Process

  1. Initiate Your Request: Email us at [email protected] within 15 days of delivery with your order number and return/exchange request.
  2. Wait for Authorization: Our vintage specialists will review your request and send return instructions within 2 business days.
  3. Package Your Items: Return items in their original condition with all tags attached. For era-specific garments (1920s-1960s dresses), please ensure they haven’t been worn or altered.
  4. Ship Your Return: Send the package to our Hazard, KY address using a trackable shipping method. Original shipping fees are non-refundable.
  5. Processing: Allow 3-5 business days for us to process your return once received.

Refund Information

  • Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return.
  • For exchanges:
    • If exchanging for an item of equal or lesser value, we’ll ship your new item once the return is received
    • If exchanging for an item of greater value, you’ll be invoiced for the difference
  • Original shipping fees are non-refundable, except in cases of our error.
  • For international returns (outside the US), customs fees and return shipping are the customer’s responsibility.

Special Considerations

We carefully inspect all returns to ensure they meet our return conditions. Items must be:

  • In original, unworn condition with all tags attached
  • Free of stains, odors, or damage
  • Packaged securely to prevent damage in transit

For holiday items (1950s Christmas, 1960s Christmas collections), please note they must be returned in original packaging with all decorative elements intact.

Contact Us

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].

We’re happy to help you with your vintage-inspired purchases!

The Vintage Vibe Store Team

1937 Meadowcrest Lane, Hazard, KY 41701 USA